Order Processing & Delivery Time & Pre-Orders

如貨品有現貨，本店將會在您下單後的2個工作天內寄出貨品

如貨品缺忽現貨，本店將會即日為您向韓國訂購，韓國送達香港須要7－14個工作天 (星期六日和公眾假期除外)

無論如何, 本店承諾貨品將會在您下單後30天內會寄出. 請耐心等侯喔

由於網店貨品和其他平台同步出售，庫存不穩定， 部分貨品有可能會出現缺貨情況

貨品下訂後， 如韓國廠商出現停產/缺貨情況，本店會將會為停產/缺貨的貨品作退款*，訂單內其他貨品將會如常寄出.

*若退款後不達免運額，餘下貨品仍會免運費配送（只適用於退款前訂單滿免運額）

訂單寄出後, 本店會提供順豐單號, 以作訂單追蹤

Once your order has been processed and the item(s) is in-stock, your order will be shipped within 2 working days (excluding weekends & Public Holidays)

Should any of the item(s) in your order requires pre-ordering, we will ship your order entirely when the item has been restocked. Pre-ordering will require between 7-14 working days (excluding weekends & Public Holidays).

In any case, we promise that your order will be shipped out to you no later than 30 days after order confirmation. We appreciate your patience in advance :)

Should there be a discontinuation on any item(s) within your order, we will process a refund for that discontinued item*. The rest of the unaffected items within the order will be processed and shipped as normal.

*We will provide free shipping for the rest of the order even if the amount after refund has not reached $700 (Only application to order over $700 before refund).

You will be notified via email / text when the order has been shipped and be provided with a tracking number.

Shipping Methods

本店使用順豐到付, 本店會提供順豐單號, 以作訂單追蹤.

買滿$700 本店將會提供免運費優惠.

每張滿$700的訂單只限一次免運費優惠, 如訂單包含現貨和預訂貨品, 訂單將會集齊一次性寄出. 如想先安排寄出現貨貨品, 運費將由客人自付.

*請確保您填寫正確的地址、聯絡人和聯絡電話以便處理。

本店將不承擔任何因提供給我們的聯絡/送貨資訊不正確而導致的任何錯誤送貨的責任

We offer delivery services via SFExpress and provide tracking for all shipments.

We offer free delivery upon a purchase of $700 or above.

Free delivery will only be offered once per applicable order, should an order include both in stock and pre-order items, we will by default ship out the entirety of the order once we receive the pre-order item(s). Should you wish to receive in stock items first, shipping will need to be paid by yourself, even if the value of the instock item(s) is over $700.

*Please ensure you fill out the correct address with contact person and contact number for processing.

The Monoclo is not liable for any mis-deliveries due to incorrect contact / delivery information given to us.

Returns & Exchange

我們不提供退貨和換貨服務。您可以參考我們的尺寸表，了解適合您的準確尺寸。如果您選擇了錯誤的商品，請直接透過 Whatsapp (+852 5640 9240) 與我們聯繫，我們將盡力為您提供相應的協助。

We do not offer returns and exchanges once your order is placed. You may refer to our size chart for accurate sizes suitable for you. If you have incorrectly chosen an item, please contact us directly through Whatsapp (+852 5640 9240) and we would try our best to assist you accordingly.

International Shipping

我們提供國際運輸，運輸費用須由買方自付

We offer international shipping, shipping cost will not be included.